What are eStatements?
eStatements are an electronic copy of your statement. It’s a quick and easy way to receive and store your monthly statement using your access through online banking.
How do eStatements work?
You log into Online Banking and sign up for the service using the enrollment link. Then, we notify you through email each month when your statement is ready to be viewed. You will be able to view your statement from your computer, 24 hours a day, seven days a week via the Internet.
Will I continue to get a paper statement through the mail?
No, your paper statements will stop once you sign-up for eStatements.
How safe is my statement online?
Just like Online Banking, we maintain the highest level of security, using proven technologies to protect your data and ensure the safety and confidentiality of your electronic statement.
When will I receive my online statement?
You’ll receive your statements sooner than with traditional mailing. Upon signing up for eStatements, you will receive your first email notification the following month. You will continue to receive a monthly email notification that your online statement is available.
How much history will I have access to?
eStatements are available for the previous 12 months.
Can I save my eStatements?
Yes, you have the option of printing a hard copy or saving a copy of the PDF file to your own computer.
If you have additional questions, contact CTBC Bank for assistance.