Is paying bills online hard to do?
Paying bills online is easier and takes less time than opening the envelope containing your paper bill, reviewing it, writing a check and keeping and filing manual records of your payments. Once you've enrolled and entered your Payees, just enter a payment amount, schedule the payment date and you're done.
To make paying bills online even easier, you can receive your bills online from many of your Payees/Billers as well. Click here to learn more about e-Bills and which of your Payees/Billers are e-Billers.
What is the difference between a Payee and a Biller?
Nothing. The two terms are used interchangeably to indicate someone to whom you make a payment, whether or not they actually send you a "bill" or invoice.
E-Bills are your regular statements delivered to you electronically by your Payee/Biller. You can choose either to have the Bill Pay service pay the bills automatically (under a certain dollar amount) through e-Bill Auto-Pay, or pay the bills according to your chosen schedule or amount.
How do I set up my Payee/Biller for e-Bills?
The fastest way to create e-Billers is to choose from the pre-defined list. The Merchants on this list capable of sending e-Bills are indicated by an asterisk(*).
Will I still receive a paper bill in the mail from the e-Biller?
No. You will no longer receive your paper bill. However, you can print out any bill if you would like to keep a paper copy for your records. Your bills, statements, and notices are available online for six months from their arrival date; then they are archived.
How do I know when I have new e-Bills to pay?
When you log on, you'll see the number of new bills, statements, and notices you've received. Also, you'll receive a reminder e-mail to notify you of new bills in your account mailbox if they have not been viewed within four days of delivery.
When will I receive my e-Bill each month?
Most Payees/Billers will use their established billing cycle, so you can expect to receive your bill at approximately the same time of the month that you currently receive your paper bill.
If I don't understand something on my e-bill what should I do?
For questions specific to a particular e-Bill, contact that e-Biller directly.
If you have additional questions, please contact your Financial Institution for assistance.