What is Mobile Banking?

Mobile Banking is an internet based service that delivers the convenience of online banking to your mobile device. Mobile Banking allows you to perform banking related transactions from your phone 24/7.

What services are available with Mobile Banking?

Mobile Banking allows the following types of services:

What type of accounts can I access with Mobile Banking?

Mobile Banking will provide access to the same accounts that are viewable through Online Banking including your checking, savings, CD's and loans.

Is there a cost to use Mobile Banking?

No. Mobile Banking is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

How do I enroll in Mobile Banking?

Mobile Banking enrollment is completed through Online Banking. Choose the "Self Service" tab then "Mobiliti" to get started. Follow the prompts to complete your enrollment. During the enrollment process, be sure to check the boxes for other mobile services you would like to use, such as Mobile Browser and Text Banking Alerts.

How do I access Mobile Banking?

After enrollment a text message is delivered to the registered device with a link to Mobile Banking. Click on the link to download the app.

What do I use for my Logon ID?

The Logon ID used for Mobile Banking is the same as the Logon ID used for Online Banking.

What phones are supported for Mobile Banking?

Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.

Does Mobile Banking require any software to be loaded to the phone?

No. Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.

Is Mobile Banking secure?

Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers' network.

Can I have Alerts about my account activity sent to my cell phone?

You can set up Text Banking alerts to receive balance information and recent transaction history via text messages. Choose the "Self Service" tab then "Mobiliti" to enroll.

You can also set up Alerts regarding one-time and recurring scheduled transfers. These Alerts can be sent via text messages or email (or both) to your cell phone. Note that you will need a Web-enabled phone and Internet service from your cell phone provider to receive email messages.

To set up your alerts, log in to Online Banking. From the SELF SERVICE area, click on the TRANSFER ALERT link. Choose your preferred EMAIL ADDRESS. From the next pull down list, select EMAIL ONLY or EMAIL AND SMS. This is where you decide where and how to send alerts to your cell phone.

To learn how to set up alerts refer to the video tutorial.

Need Assistance?

If you have additional questions, contact FiCare FCU for assistance.