What is TFB Business Mobile ?
TFB Business Mobile is our mobile service that brings business banking to your phone. TFB Business Mobile allows you to monitor your account from your phone at any time.
What can I do with TFB Business Mobile ?
TFB Business Mobile allows you to:
- Review transfers and payments
- View Images
- Approve transactions
- Deposit checks on the go
- and even help protect your company from fraud by reviewing Positive Pay exceptions
What phones are supported for TFB Business Mobile ?
Apple iPhone® and all phones using the Android™ operating system are supported. The specific app for each operating system can be found at their respective app store.
Is TFB Business Mobile secure?
TFB Business Mobile uses state-of-the-art encryption and login security to protect your accounts. In addition, TFB Business Mobile applies all user permissions assigned in the online version of your business banking to mobile access.
How can I make a deposit using TFB Business Mobile ?
First, contact TFB to ensure your account is set up to use mobile deposit. Once enabled, if you have an iPhone® or Android™ smart phone, simply download the application. Then, log in. You'll key in the amount of the deposit, and take a picture of the front and back of the check. That's it! Within seconds of uploading the transaction, you'll receive a confirmation that the deposit was received successfully. All checks must be properly endorsed with your company endorsement and "TFB Mobile".
What types of checks can be processed through TFB Business Mobile ?
All personal and business U.S. checks can be processed through TFB Business Mobile . Checks from Canada and other foreign countries, food stamps, savings bonds and poor image quality checks must be deposited traditionally.
When can electronic deposits be issued to the financial institution?
You can transmit mobile deposits 24-hours a day, 7-days a week including weekends and holidays, with the exception of routine maintenance downtime.
When will deposits be posted into my account?
Deposits received electronically by 4pm during a business day are processed in the same timeframe as traditional paper deposits. Contact TFB for additional for details.
What should I do with the original paper checks after deposits are made?
Original checks should be stored until you see the deposit has been posted to your account prior to being destroyed.
How do I prevent checks from being scanned and deposited twice?
The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. Also endorse the back of the check with "TFB Mobile" as a precaution.
How do I know the image quality is acceptable?
The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you'll be asked to retake the photo.
If you have additional questions, contact The Fauquier Bank for assistance.