Questions about Mobile Banking

If you have questions or would like more information about Mobile Banking, please visit your local Service Center or simply call an ALEC Member Services Representative 24/7 at 847.688.8000 or 800.762.9988.

If you prefer, you may contact a representative online through our secure email within Online Banking. For general inquires you may also email us through our website.



If you are having difficulty with enrollment or receiving messages, you will need to provide the cell phone number used to enroll when notifying a representative. You may also be asked for the type of cell phone and cell phone provider to assist in locating the error.

How do I stop using Mobile Banking on my phone?

To stop using Mobile Banking on your phone, go to online banking, select the self-service tab, and click on the Mobile Banking link. On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking

Online Banking is required to enroll for Mobile Banking. ALEC does not charge a fee to use Mobile Banking. However, you should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the internet from your mobile phone. Message & Data rates may apply.