What is FFSB Mobile CONCiERGE?

FFSB Mobile CONCiERGE is an internet based service that delivers the convenience of online banking to your mobile device. FFSB Mobile CONCiERGE allows you to perform banking related transactions from your phone 24/7.

What services are available with FFSB Mobile CONCiERGE?

FFSB Mobile CONCiERGE allows the following types of services:

What type of accounts can I access with FFSB Mobile CONCiERGE?

FFSB Mobile CONCiERGE will provide access to the same accounts that are viewable through Online Banking including your checking, savings, CD's and loans.

Is there a cost to use FFSB Mobile CONCiERGE?

No. FFSB Mobile CONCiERGE is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

How do I enroll in FFSB Mobile CONCiERGE?

FFSB Mobile CONCiERGE enrollment is completed through Online Banking. Choose "Profile" then "Mobile" then "Enrollment".

How do I access FFSB Mobile CONCiERGE?

After enrollment a text message is delivered to the registered device with a link to FFSB Mobile CONCiERGE. If the text message has been deleted, simply access the logon page provided by the bank. From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.

What do I use for my Access ID?

The Access ID used for FFSB Mobile CONCiERGE is the same as the Access ID used for Online Banking.

What phones are supported for FFSB Mobile CONCiERGE?

Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.

Does FFSB Mobile CONCiERGE require any software to be loaded to the phone?

No. FFSB Mobile CONCiERGE is a browser based application that does not require any software to be loaded to the individual device.

Is FFSB Mobile CONCiERGE secure?

Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers' network.

 

Need Assistance?

If you have additional questions, contact First Federal Savings Bank of Champaign-Urbana for assistance.