What is CONCiERGE?

CONCiERGE is our mobile service that brings banking to your phone. CONCiERGE allows you to monitor your account from your phone at any time.

What can I do with CONCiERGE?

CONCiERGE allows you to:

How do I enroll in CONCiERGE?

Log on to Online Banking. Select CONCiERGE and then SIGN UP. Make sure you have your phone handy.

Is CONCiERGE secure?

Yes. A personal password and phone activation code keeps your information safe.

No non-public personal data is sent to or stored on the mobile banking devices and sensitive information is not available even if someone else gains access to the device. However, you should help protect your personal information by keeping the following guidelines in mind:

Do not store your Internet banking password in the device browser. Storing the password would potentially allow another person to follow the bookmark and log in. Quit out of the browser after each Internet banking session to erase session information and keep an unauthorized person from using the "back" browser function to re-enter your Online banking.

Will I be asked security questions?

Yes. By adding a device, for security purposes, you initially may be asked security questions that you have established.

Can I use CONCiERGE on more than one phone?

Yes. You can add phones, change services or cancel at any time from the CONCiERGE setup screen.

 

Need Assistance?

If you have additional questions, contact First Federal Savings Bank of Champaign-Urbana for assistance.