What are soft tokens?

Soft tokens generate a random, one-time string of numbers that are entered when submitting an ACH or Wire transaction.

Why do I need a soft token?

With soft tokens, we're adding another layer of security to protect your information and your online banking accounts. Soft tokens guard against fraudulent ACH and Wire transactions.

How does a soft token work?

Each time you submit an ACH or Wire transaction, you will be required to enter a digital signature that will be different every time. This makes it almost impossible for a fraudulent ACH or Wire transaction to be submitted.

Do I need to activate my soft token?

Yes. All customers identified as token users must activate and use their soft token to submit ACH and Wire transactions in Business Online.

Do I need to install anything to use my soft token?

Yes. You'll find the app in your smartphone's app store by searching for DIGIPASS for Business Banking.

Need Assistance?

If you have additional questions, please contact Electronic Banking at 337-572-2920 for assistance.