What is Personal and Small Business Mobile?

Personal and Small Business Mobile is an internet based service that delivers the convenience of online banking to your mobile device. Personal and Small Business Mobile allows you to perform banking related transactions from your phone 24/7.

What services are available with Personal and Small Business Mobile?

Personal and Small Business Mobile allows the following types of services:

What type of accounts can I access with Personal and Small Business Mobile?

Personal and Small Business Mobile will provide access to the same accounts that are viewable through Personal and Small Business Online including your checking, savings, CD's and loans.

Is there a cost to use Personal and Small Business Mobile?

No. Personal and Small Business Mobile is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

How do I enroll in Personal and Small Business Mobile?

Personal and Small Business Mobile enrollment is completed through Personal and Small Business Online. Choose "Profile" then "Mobile" then "Enrollment".

How do I access Personal and Small Business Mobile?

After enrollment a text message is delivered to the registered device with a link to Personal and Small Business Mobile. If the text message has been deleted, simply access the logon page provided by the bank. From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.

What do I use for my Access ID?

The Access ID used for Personal and Small Business Mobile is the same as the Access ID used for Personal and Small Business Online.

What phones are supported for Personal and Small Business Mobile?

Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.

Does Personal and Small Business Mobile require any software to be loaded to the phone?

No. Personal and Small Business Mobile is a browser based application that does not require any software to be loaded to the individual device.

Is Personal and Small Business Mobile secure?

Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers' network.

 

Need Assistance?

If you have additional questions, contact Fidelity Bank for assistance.