What is New Mobile Banking?
New Mobile Banking is an internet based service that delivers the convenience of online banking to your mobile device. New Mobile Banking allows you to perform banking related transactions from your phone 24/7.
What services are available with New Mobile Banking?
New Mobile Banking allows the following types of services:
- View account balances
- View transaction history
- View pending transactions
- Transfer funds
- Make loan payments or advances
- Receive "eAlerts" on banking transactions
What type of accounts can I access with New Mobile Banking?
New Mobile Banking will provide access to the same accounts that are viewable through Online Banking including your checking, savings, CD's and loans.
Is there a cost to use New Mobile Banking?
No. New Mobile Banking is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.
How do I enroll in New Mobile Banking?
New Mobile Banking enrollment is completed through Online Banking. Choose "Profile" then "Mobile" then "Enrollment".
How do I access New Mobile Banking?
After enrollment a text message is delivered to the registered device with a link to New Mobile Banking. If the text message has been deleted, simply access the logon page provided by the bank. From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.
What do I use for my Access ID?
The Access ID used for New Mobile Banking is the same as the Access ID used for Online Banking.
What phones are supported for New Mobile Banking?
Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.
Does New Mobile Banking require any software to be loaded to the phone?
No. New Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.
Is New Mobile Banking secure?
Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers' network.
If you have additional questions, contact RiverWood Bank for assistance.