Your phone rings and you see BCEFCU's name or phone number in the caller ID so you answer.

The caller says they’re from our customer service department and that there is a problem with your account that needs immediate attention, but you get nervous when they start asking for personal things like your PIN or account password. 

What should you do?

Hang up! 

It’s probably a scam in which the caller is using caller ID ‘spoofing’ where they use technology to disguise the number they are calling from and make it look like our name and number.

This scam is designed to trick you into divulging important information that could be used to drain your account or be used to sell to crooks.

Here are some important things to know and do if you receive a call like this:

  • Financial institutions won’t contact you out of the blue unless there is a major problem, and they won’t ask for your account number, password or PIN. Don’t give them out even if the caller threatens penalties. 
  • If you have even a small suspicion that the call is a scam, hang up. Look for the toll-free number on the back of your BCEFCU credit card or look up our official phone number using a reliable source and call us. Tell the customer service representative who answers what happened and ask if there is really a problem with your account.
  • The same thing can happen via email or text. If someone claiming to be BCEFCU asks for personal information, don’t call any phone number or click on any link included in the email - they could be directing you to contact the scammers. Look up 

Knowing danger signs to look for and staying alert for phone or email scams can keep your money safe from crooks.

If you think it's already too late...

If you have received a call from someone claiming to be from Baltimore County Employees Federal Credit Union asking for account numbers, login information or PINs and you have provided this information to them, or if you think any of your BCEFCU accounts have been compromised, contact us immediately at 410-828-4730, 800-234-4730, or We can help you assess the situation and secure your accounts to keep your information - and your money - safe.