What is SecurWest?
Community West Bank is proud to deliver the highest level of security for our Internet banking customers. We’re adding an additional layer of security to our log in process called SecurWest. This helps ensure that your information is secure, protecting you from fraud and identity theft.
How does SecurWest work?
SecurWest verifies your identity in two ways. Every time you log in to Internet banking, Community West Bank identifies you, and it lets you identify Community West Bank using a secret image and pass phrase.
Why do we need SecurWest?
With SecurWest, we’re adding another layer of security to protect our customers’ information and their online banking accounts. SecurWest also guards against ever-increasing e-mail scams called phishing and pharming.
Has my password changed?
No. You can still use your current password for logging in to Internet banking.
How do I enroll for SecurWest?
Customers will automatically be prompted to the enrollment screen when they log in to Internet banking.
If someone steals my password, will SecurWest prevent them from accessing my account?
Yes. If an unauthorized person tries to log in to your account from another computer, then the bank will not recognize their computer. A temporary password is required to log in from computers that we do not recognize. This temporary password is sent only to your personal email account that you set up during enrollment. Without this temporary password they will not be able to log in to your account.
What keeps someone from stealing my private image and pass phrase?
Your private image and pass phrase automatically appear only if you log in from a computer we already recognize as yours. If you log in from a different computer, we will e-mail a temporary password to your e-mail account.
How do I know I'm at the valid Internet banking site?
Your secret image and text phrase will appear confirming that you're at the Community West Bank legitimate Web site.
How do you know that I'm logging in from my own computer?
When you enroll, SecurWest uses a cookie to identify your computer. Each time you log in, our software identifies your computer, your IP address, and other unique identifiers. The cookie is secure and does not contain any personal information.
If I delete my cookies, will I need to register the computer again?
Not necessarily. If you have Adobe® Flash® Player installed on your computer, we may use Flash shared objects to identify your computer in the event that we can't identify your cookies. By using Flash shared objects as a backup method for recognizing you as a valid user, we ensure that your log in experience is as quick and convenient as possible.
Can I access Internet banking from multiple computers?
Yes, you can access Internet banking from any number of computers. If you log in from a computer that you haven't used for Internet banking before, we will instantly e-mail you a temporary password. You can register as many PCs as you like.
I share my computer with someone who also uses Internet banking. Can both of us still log in from this computer?
Yes. There's no limit to how many people can log in to Internet banking from the same computer. Remember not to share your User ID, Password, or answers to your challenge questions.
Can I change my SecurWest image, pass phrase, and challenge questions?
Yes, after logging in, select OPTIONS, then CHANGE SECURITY DATA.
SAFETY TIP: Our financial institution will never ask you to change your private information, and we will never change it for you.
If you have additional questions, contact Community West Bank for assistance.