What is Business BillPay for Business?

Business BillPay lets you quickly and conveniently pay anyone online that you pay today by check.

• Pay any person or company in the United States, from your leasing company to your office suppliers.
• Schedule repeating payments, such as lease payments.
• Schedule single payments up to one year in advance. The only payments you cannot make through your bill payment service are court-ordered payments and state and federal tax payments.

How does Business BillPay work?

There are two basic steps involved in using Business BillPay to make online payments:

1. Set up your payees.
2. Schedule payments.

When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest date a payment can be received by each biller is displayed in the popup calendar. In general, billers who receive electronic funds through our network will be paid within one business day. Those billers who are not in our electronic payment network will receive a paper check. Mailing a check may require up to five business days.
Business BillPay determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. If your Business has multiple users, you may initiate a payment then another user of higher authority will approve the payment before it can be scheduled and issued. After a payment is scheduled, it appears under the Unapproved section in the Payment Center.  After the payment is approved, the payment appears under the Pending section in the Payment Center until it is processed based on your scheduled Pay Date. The payee receives your payment on the payment date you specified and credits your account.

Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.

How secure is the information I give to you?

Business BillPay uses several methods to ensure that your information is secure.

• Business User ID and Password: Your business user ID and password are unique identifiers that only you know. As long as you don't share your business user ID and password with anyone, no one can sign in to Business BillPay as you.
• SSL: Business BillPay uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
• Encryption: Business BillPay uses 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
• Automatic Sign Out: In addition, Business BillPay automatically signs you out of a session if you are inactive for a predefined number of minutes (usually 10 minutes). It is best if you sign out immediately after you are finished.

If I haven't signed up for Business BillPay, how do I?

To sign up for Business BillPay, you must enroll online and submit a completed enrollment form. Enrollment form is available after logging into Business Online Banking and selecting Bill Pay Enroll at the bottom of the screen.

How am I billed for bill payment service?

There is no monthly service fee for Business BillPay.

How do I cancel bill payment service?

Contact Business BillPay support at 866-270-6100 to cancel the service. Before you cancel your service, keep in mind the following:

• Scheduled payments, including repeating payments, are not paid.
• Processing payments are paid.
• You no longer have access to your payment activity and you can no longer send payment inquiries. You should wait until all of your scheduled payments are processed before you cancel your service. If you let your scheduled payments process, then you won't have any outstanding payments that you can't view or inquire about after you cancel your service.
• Your payees are notified to stop sending e-bills. However, it can sometimes take a few days for the payee to process the request. Therefore, until you begin receiving paper bills again you should contact the payee directly about your payment amount and payment due date. Because you can't send your payment using Business BillPay after you cancel your service, you should make your payment to the payee by some other means, such as a check.
• If you decide to use Business BillPay again, you will have to re-enroll and set up your payee list.

How do I change business information?

It's important to keep your business information (which includes business contact information) up to date so that we can contact you if necessary. To make any changes, contact our Support Team at 866-270-6100.

How do I change authorized user information?

Since authorized users can access Business BillPay and contact customer service on your behalf, their information should be up to date. To make any changes, contact our Support Team at 866-270-6100.

What if I have a question about one of the features?

Business BillPay can assist you in using its features as follows:

• You can click the Help button to open the Help Topics page.
• If you have general questions, read through the list of frequently asked questions (FAQs).