Frequently Asked Questions:

 

 


 

 

 

About Our FirstMobile Banking℠ Service

Q. What is FirstMobile Banking℠?

FirstMobile Banking℠ is our free mobile service that brings banking to your phone.  With FirstMobile Banking℠, you can access and monitor your accounts anywhere at any time, whether through your Mobile Browser, SMS/Text Banking, our Smartphone Apps or Tablet Apps.

 

Q. My phone does not have Internet access. Can I still use FirstMobile Banking℠?

Yes, all you need is a phone with text messaging.  You can receive account alerts and send a text to view your account balances or transaction history.  Get set-up with Text Banking today!

SMS Text Banking messages are not encrypted and there is no application time out. If your phone or device is lost or stolen, you should deactivate the service. Unless the service is deactivated, it may be possible for another person in possession of the phone to view any text messages stored on the device, and see information such as account balances and recent history.

 

Q. How do I enroll in FirstMobile Banking℠?

In order to use FirstMobile Banking℠, you can either enroll right from your mobile device or directly from our website using the following link: click here to enroll now online.

If you are already enrolled in FirstLink Online Banking, choose the following services you’d like to sign up for and follow the instructions on the following pages:

If you have any difficulty enrolling, please contact your branch representative.

 

 

Q. What devices can I download the FirstMobile Banking℠ app on?

If you do not have a device that will support our FirstMobile Banking℠, you can enjoy the convenience of our new Text Banking product. All you need is a phone with SMS/text capabilities.  To learn more about Text Banking and how to get it on your phone, please visit our Text Banking page.

 

Q. Are the FirstMobile Banking℠ apps free to use?

Yes, all of the FirstMobile Banking℠ apps are free to download and use. Please be aware that The First National Bank of Long Island doesn’t charge for your usage of the apps, text banking or mobile browser banking, however charges from your mobile carrier may apply depending on your data and message plan.

 

 

Q. Do I have to sign up to use the FirstMobile Banking℠ app on my smartphone or tablet?

If you are already enrolled in FirstLink Online Banking, you can download the FirstMobile Banking℠ app directly to your device and simply log in with your FirstLink Online Banking User ID and Password.

If you are not enrolled in FirstLink Online Banking, you can enjoy the convenience of enrolling right from your mobile device! Just download the FirstMobile Banking℠ app and follow the instructions to enroll as a new user.

 

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How to Download the App - Phones

It’s easy to download and install the FirstMobile Banking℠ app directly from your iPhone® and/or Android™ phone!

First, you need to be enrolled in FirstLink Online Banking.  If you are not yet enrolled in FirstLink Online Banking, please speak to your branch representative or click here to enroll.

If you are already enrolled in FirstLink Online Banking, follow these easy steps for your iPhone® and/or Android™ phone:

FirstMobile Banking℠ App Download Instructions for iPhone® Users

  1. On your iPhone®, go to the App Store and enter “FirstMobile Banking℠” into the search area.
  2. Download and install the free FirstMobile Banking℠ app.
  3. Upon launching the FirstMobile Banking℠ app, enter your FirstLink Online Banking User ID and Password.
  4. Follow the remaining prompts and instructions, which include accepting the terms and conditions of the FirstMobile Banking℠ app.

FirstMobile Banking℠ App Download Instructions for Android™ Phone Users

  1. On your Android™ phone, go to the Google Play™ Store and enter “FirstMobile Banking℠” into the search area.
  2. Download and install the free FirstMobile Banking℠ app.
  3. Upon launching the FirstMobile Banking℠ app, enter your FirstLink Online Banking User ID and Password.
  4. Follow the remaining prompts and instructions, which include accepting the terms and conditions of the FirstMobile Banking℠ app.

 

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How to Download the App - Tablets

It’s easy to download and install the FirstMobile Banking℠ app directly from your iPhad®, Android™ tablet or Amazon tablet!

First, you need to be enrolled in FirstLink Online Banking.  If you are not yet enrolled in FirstLink Online Banking, please speak to your branch representative or click here to enroll.

If you are already enrolled in FirstLink Online Banking, follow these easy steps for your iPad®, Android™ tablet, or Amazon tablet:

 

 

FirstMobile Banking℠ App Download Instructions for iPad® Users

  1. On your iPad®, go to the App Store and enter "FirstMobile Banking℠ - Tablet" into the search area.
  2. Download and install the free FirstMobile Banking℠ app for your tablet.
  3. Upon launching the FirstMobile Banking℠ app, enter your FirstLink Online Banking User ID and Password.
  4. Follow the remaining prompts and instructions, which include accepting the terms and conditions of the FirstMobile Banking℠ app.

 

 

FirstMobile Banking℠ App Download Instructions for Android™ Tablet Users

  1. On your Android™ tablet, go to the Google Play™ Store and enter “FirstMobile Banking℠ - Tablet” into the search area.
  2. Download and install the free FirstMobile Banking℠ app.
  3. Upon launching the FirstMobile Banking℠ app, enter your FirstLink Online Banking User ID and Password.
  4. Follow the remaining prompts and instructions, which include accepting the terms and conditions of the FirstMobile Banking℠ app.

 

 

FirstMobile Banking℠ App Download Instructions for Amazon Tablet Users

  1. On your Amazon Fire™ tablet, go to the Amazon Appstore and enter “FirstMobile Banking℠ - Tablet” into the search area.
  2. Download and install the free FirstMobile Banking℠ app.
  3. Upon launching the FirstMobile Banking℠ app, enter your FirstLink Online Banking User ID and Password.
  4. Follow the remaining prompts and instructions, which include accepting the terms and conditions of the FirstMobile Banking℠ app.

 

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FirstMobile Banking℠ Check Deposit

 

Q. Do I need to enroll in FirstMobile Banking℠ Check Deposit?

No. However, in order to use the FirstMobile Banking℠ Check Deposit feature you must be a FirstLink Online Banking user (click here to enroll) and you must download the FirstMobile Banking℠ app to a compatible device.  Currently, FirstMobile Banking℠ is available for iPhone®, Android™ phones and tablets, iPad® and Amazon Fire tablets.

Q. What type of mobile device must I have to use FirstMobile Banking℠ Check Deposit?

Currently, FirstMobile Banking℠ is available for iPhone®, Android™ phones and tablets, iPad® and Amazon Fire tablets.

Q. Are there any fees for using FirstMobile Banking℠ Check Deposit?

No, however, message and data rates may apply and you should check with your service provider beforehand.

Q. How do I make a deposit with FirstMobile Banking℠ Check Deposit?

It’s easy! And, you can view it on our video. Or, just follow these simple steps:

  1. Endorse your check. Please include “For Deposit Only” under your endorsement.
  2. Press the deposit button on the FirstMobile Banking℠ app home screen.
  3. Enter the exact amount of the check you will be depositing. Select the account to which you want the check deposited.
  4. Press “Check Front” to take a picture of the front of the check.
  5. Place your check on a brightly lit, plain, flat surface. Position the check so that all four corners fit within the guidelines on the screen.
  6. Take a picture of the front of the check. If the image is clear and meets all of the requirements, select “Use.” If not, select “Retake” and try again.
  7. After selecting “Use,” repeat the process for the back of the check.
  8. Verify the details of your deposit: that the correct account is selected, the amount of the deposit is correct and the thumbnail images of both the front and back of the check are displayed correctly.
  9. Once you have verified that your deposit information is correct, select “Deposit” at the bottom of the screen. A confirmation will be displayed when your deposit has been received.

Q. What are the cut-off times for FirstMobile Banking℠ Check Deposit?

Mobile deposits confirmed as received by 5:00 p.m. ET on Monday through Friday (except Bank Holidays) will be processed for deposit that day. Deposits confirmed as received after 5:00 p.m. Monday through Friday (except Bank Holidays) will be processed the following business day.

Q. Are there check deposit limits with FirstMobile Banking℠ Check Deposit?

Yes, there is a $1,000 limit for each check deposited.  There is also a $2,500 per day deposit limit.

Q. Is there a limit on the number of checks I can deposit with FirstMobile Banking℠ Check Deposit?

There is no limit to the number of checks that can be deposited, but only one check can be deposited per transaction. Additionally, please note there is a $1,000 limit for each check deposited. There is also a $2,500 per day deposit limit.

Q. When will funds be made available?

Funds from Mobile Deposit will generally be available on the second business day following the date of deposit.  Please speak to a branch representative to obtain a copy of our Available Funds Explained document.  You can find your nearest branch at www.fnbli.com or call (516) 671-4900.

Q. Why is the Check Deposit feature on the FirstMobile Banking℠ application not working?

There may be a temporary network connection issue within the app. We recommend closing out of the app completely and restarting the FirstMobile Banking℠ app.

If the problem persists, please contact your local branch representative or call (516) 671-4900.

Q. How long should I keep my original check once I have deposited it with FirstMobile Banking℠ Check Deposit?

You should keep the original check for 30 days after depositing it. To avoid re-depositing it by mistake, consider writing “Mobile Deposit on MM-DD-YYYY” on the front of the check as a reminder to yourself.

Q. What types of checks can I deposit with FirstMobile Banking℠ Check Deposit?

Checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business and government checks, are eligible as long as they are payable to and endorsed by the account holder.

Q. What types of checks are not allowed for FirstMobile Banking℠ Check Deposit?

International checks, U.S. Savings Bonds, and cash are not available for FirstMobile Banking℠ Check Deposit. Please contact your First National Bank of Long Island financial representative to find out where you can make these deposits.

 

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How to Manage My FirstMobile Banking℠ Settings

 

How do I update or change my FirstMobile Banking℠ Settings?

Changes to your FirstMobile Banking℠ settings are made within FirstLink Online Banking (it will be easiest if you use a desktop computer).  You can add or delete accounts, change phone numbers or providers, have alerts sent to your phone, sign up for text banking and more.

Simply log in to FirstLink Online Banking and click “mobile” in the top right hand corner of the page to manage your FirstMobile Banking℠ settings.

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Security

Q. Is FirstMobile Banking℠ secure?

Yes, FirstMobile Banking℠ requires multiple layers of authentication and a personal password, so you never have to worry about the wrong people getting your information. No non-public personal data is sent to or stored on the mobile banking devices and sensitive information is not available even if someone else gains access to the device. However, you should help protect your personal information by keeping the following guidelines in mind:

  1. SMS Text Banking uses the phone number associated with your device for authentication. If the device is lost or stolen, you should deactivate your SMS Text Banking service immediately. Please visit the Text Banking page to learn how you can manage these settings. If the service remains active, another person in possession of the phone can use your SMS Text Banking service to see account balances and transaction history.
  2. Do not store text messages from SMS Text Banking. They could be read by another person, and may contain information such as our contact SMS Text Number and Account Nicknames that would allow another person to access your SMS Text Banking.
  3. Do not store your Internet banking password in the device browser. Storing the password would potentially allow another person to follow the bookmark and log in. Quit out of the browser after each Internet banking session to erase session information.

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Forgot Username and/or Password

 

Q. I’m having trouble signing into the app or forgot my user ID and password.

Remember, your User ID and Password are the same as your log in information for FirstLink Online Banking, so if you change your information there, you should also note that it will be updated in the FirstMobile Banking℠ app.

You can reset your FirstLink Online Banking password online, just click here and follow the prompts!  Please be aware that when you change your password for FirstLink Online Banking, you should use this updated password to log in to the FirstMobile Banking℠ app.

You can also reset your FirstMobile Banking℠ password right from within the app. Please click on the 'Forgotten Password?' link at the Log In screen and follow the prompts.

If you prefer, you can also contact your local branch representative or call (516) 671-4900.

 

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Apple iPad, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.  App Store is a service mark of Apple Inc.

Android and Google Play are trademarks of Google Inc.

*Popmoney is a registered trademark of Fiserv, Inc., and its affiliates. Fees may apply.